We're hiring a Customer Success Engineer to own how customers succeed with FASHN from first signup through long-term success. This is a broad, hands-on role spanning support, onboarding, documentation, education, and product feedback. The role is fully remote, with a preference for European time zones for better overlap with our team and user base.
About Us
FASHN AI is an AI-first, bootstrapped company building software for fashion image creation. We help brands, agencies, and developers create high-quality fashion visuals faster and more affordably than a traditional photoshoot.
We build our own AI systems for virtual try-on, turning product images into on-model photos, generating consistent AI fashion models for campaigns, creating short videos, and editing images.
Our technology powers two products:
- App: a studio for fashion teams creating campaign, ecommerce, and social content.
- API: access to our core virtual try-on and image-editing capabilities, used by hundreds of applications worldwide.
We're highly profitable, growing steadily, and operate with an essentially infinite runway. This lets us focus on the long term, building products our users genuinely love.
What You'll Own
Customer Support
Own our support channels across in-app chat, email, and Discord. Resolve technical and billing issues quickly and thoughtfully. Join calls with high-priority customers when needed, and turn what you learn into clear feedback for the rest of the team.
Documentation & Written Content
Own our user-facing written surface: help center articles, website copy, lifecycle emails, and API documentation. Write tutorials for both the app and the developer API, and make them easier to follow with screenshots, GIFs, short videos, and annotated examples.
Educational Content
Create educational content for YouTube, Instagram, and TikTok. Teach people how to use FASHN, showcase strong use-cases, and meet users where they already spend time.
Developer Content
Build demo code and small example apps for our API. Help developers get from signup to their first successful API call quickly, then show them what becomes possible once the basics are working.
Onboarding
Design how new users experience FASHN in their first minutes and first days: onboarding emails, in-app guidance, suggested workflows, and activation nudges. Remove friction before it turns into a support ticket, and help new users become productive fast.
Customer Insight & Scaled Support
Keep a high-level view of the customer experience. Spot recurring friction, identify patterns behind dissatisfaction, and turn repeat questions into docs, FAQs, and workflows that scale. Over time, help build a support system where AI handles the repetitive tail and human attention stays focused on higher-value problems.
What You'll Need to Have
- Customer empathy. You enjoy talking to users, solving problems, and understanding what they are actually trying to achieve.
- Excellent writing: clear, warm, and precise. A large part of this role is communication in one form or another.
- Short-form content skills. Comfortable making videos for YouTube, Instagram, and TikTok. Appearing on camera is a plus, but not required if you can produce strong videos with voice-over, screen recordings, or AI avatars.
- Technical confidence. Comfortable reading our API docs and using JavaScript/TypeScript or Python to write demo code and example scripts. You don't need to be a software engineer, but you should be able to use AI coding tools well and spot when they get it wrong.
- Strong product sense. You can spot friction in a user journey, explain why it matters, and suggest fixes.
- Exceptional ownership. This role is broad and self-directed; you can prioritize well and make sound calls without waiting for permission.
- Bias toward shipping. You would rather publish a useful tutorial this week than wait a month for a perfect one.
- Location. Fully remote, with a slight preference for candidates in European time zones for overlap with the team. This is a preference, not a hard requirement.
We don't require a degree or a specific number of years of experience. What matters is clear evidence that you can do this kind of work: docs or tutorials you've written, videos you've made, demo apps or example code you've put together, and projects you've genuinely owned.
Send your CV, GitHub, or portfolio to
We're currently only considering candidates referred through our network. If you like what we're building, tell a friend. And if you know someone who'd be a great fit, send them our way.